Building a $17 Million Legacy: Ted Fox on Transforming a Family Business into a Home Services Powerhouse

Welcome to the latest episode of the "Born for the Trades" podcast, where we dive deep into the stories of industry leaders and trailblazers. In this episode, titled "Building a $17 Million Legacy: Ted Fox on Transforming a Family Business into a Home Services Powerhouse," Shreya sits down with Ted Fox, the visionary behind Fox Plumbing Heating Cooling Electrical.

Ted Fox, along with his father Ted Fox Sr., founded Fox Plumbing Heating Cooling Electrical in 1999, operating out of a modest single-car garage and a home office. What began as a small, family-run business has grown into a significant player in the home services industry, with annual revenues soaring to $17 million. This transformation didn’t come without its challenges and strategic moves, which Ted shares candidly in this insightful conversation.

In the podcast, Ted reflects on the early days of working alongside his father. He discusses the unique dynamic of their partnership and the lessons learned from running a family business. Ted reveals some of the toughest challenges they faced in those formative years, including financial constraints and scaling issues, and how he overcame them with perseverance and strategic problem-solving.

When Ted took over the reins of Fox Plumbing Heating Cooling Electrical in 2012, his vision was clear: to reimagine and elevate the brand. He shares the strategic plans he implemented to grow the business, focusing on creating a better workplace, providing career development opportunities, and enhancing the customer experience. His approach involved significant investments in training and development, which played a crucial role in scaling the company to its current success.

Ted also delves into the importance of training and development in fostering a high-performing team. With over 100 employees, he emphasizes how crucial it is to provide continuous learning and support to ensure exceptional customer service. He outlines the software solutions Fox Plumbing Heating Cooling Electrical has adopted and how these technologies have streamlined operations and contributed to the company’s success.

For those looking to maximize ROI from training and software investments, Ted offers practical advice. He explains how to effectively leverage these tools to enhance team performance and achieve substantial business growth. Ted’s insights on creating a positive company culture and providing career opportunities are precious for business owners aiming to build a motivated and dedicated workforce.

Reflecting on his journey, Ted shares a piece of advice he would give his younger self if he could go back to 1999. He also offers guidance for aspiring entrepreneurs in the home services industry, drawing from his own experiences and the strategies that led to his impressive $17 million revenue milestone.

This episode of "Born for the Trades" provides a comprehensive look at how vision, strategy, and a commitment to excellence can transform a small family business into a thriving industry leader. Tune in to hear Ted Fox’s inspiring story and gain valuable insights for your own entrepreneurial journey.

Don’t forget to subscribe to “Born for the Trades - A Home Service Podcast” on your favorite platform, and follow us on social media for updates, behind-the-scenes content, and more. Thank you for listening!